About Our Products

What types of products does Hyundai Sales Shop specialise in?
We specialise in professional-grade Hyundai equipment including garden machinery (brushcutters, chainsaws, shredders), construction tools (cement mixers, drills), outdoor power equipment, and related accessories. Our products are designed for both professional contractors and serious DIY enthusiasts.
Are your products genuine Hyundai equipment?
Yes, we only sell authentic Hyundai machinery and tools, sourced directly from authorised distributors. All products come with manufacturer warranties where applicable.
Do you sell spare parts for your equipment?
Yes, we carry a wide range of genuine spare parts and accessories for all the equipment we sell. Please check our “Accessories” categories or contact our customer service for specific parts.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an account” option. Alternatively, visit our website and look for the “Register” or “My Account” option.
I forgot my password. How can I reset it?
Click on “Forgot password” on the login page and enter your registered email address. You’ll receive instructions to reset your password.
Can I change or cancel my order after placing it?
You may request changes within 24 hours of ordering by emailing [email protected]. We process orders quickly so cannot guarantee changes after this period.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments.
Is it safe to enter my credit card information on your website?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full credit card details on our servers.
Why was my payment declined?
This could be due to insufficient funds, incorrect card details, or your bank’s security measures. Please verify your details and try again, or contact your bank for assistance.

Shipping & Delivery

Where do you deliver?
We offer efficient worldwide delivery, excluding some Asian and remote regions. During checkout, you can enter your address to confirm availability.
What are my shipping options?
We offer two reliable options:
– Standard Shipping (£12.95): 10-15 working days via DHL/FedEx with full tracking
– Free Shipping: 15-25 working days via EMS for orders over £50
How can I track my order?
You’ll receive a tracking number via email once your order ships. Click the link in your email or visit the carrier’s website to track your package.
What if I’m not home when delivery is attempted?
The carrier will leave a card with instructions for rescheduling or collecting from their local depot.

Returns & Warranty

What is your return policy?
You may return most items within 15 days of receipt for a refund or exchange, provided they are unused, in original packaging, and with all accessories. Some heavy machinery may have different policies – please check product pages for details.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions and any applicable return labels.
What about warranty claims?
Most Hyundai products come with manufacturer warranties. Please contact us with your purchase details and we’ll guide you through the warranty process.

Contact Information

How can I contact customer service?
For all inquiries, please email [email protected]. Our team typically responds within 1 business day.
What is your business address?
Hyundai Sales Shop
70 High St, Ely, GB CH8D 3UO
United Kingdom